Customer Information System (CIS) Market: Global Opportunity Analysis and Industry Forecast, 2021-2026



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CIS faces disrupted demand as changing digital trends and changing customer behavior drive the need for granular customer information.

PORTLAND, PORTLAND, OR, UNITED STATES, November 24, 2021 / – The Global customer information system (CIS) market is segmented by component, service, deployment, application, and region. Based on components, the market is divided into software and services. The service segment is further segmented into 24/7 support service, product update service, repair and test service.

Based on the mode of deployment, the market is divided into cloud and on-premise. Based on the application, it is categorized into electricity management, utility management, water and wastewater management, etc. Based on region, it is analyzed across North America, Europe, Asia-Pacific and LAMEA.

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The increase in adoption of cloud and IOT technologies are the major growth drivers of the Customer Information Systems (CIS) market. In addition, smart city innovation and the growing need for global consumption of utilities are fueling the growth of the Customer Information System (CIS) market.

However, the high cost of software implementation and the lack of understanding among the employees of the SMBs are holding back the growth of the Customer Information System (CIS) market. In addition, the rapid increase in the use of AI infrastructure is expected to create significant opportunities for the Customer Information Systems (CIS) market.

The major players presented in the analysis of the Customer Information System (CIS) market are Oracle, Fluentgrid, IBM corporation, wipro, Cayenta CIS, Gentrack, Sap Utility, Itineris, Hydro-comp and Fathom. These players have adopted various strategies to increase their market penetration and strengthen their position in the industry.

Main advantages of customer information system (CIS) market research:

• The study provides an in-depth analysis of the global Customer Information System (CIS) market size along with current trends and future estimates to elucidate impending pockets of investment.

• Information on the main drivers, constraints and opportunities and their impact analysis on market size is provided.

• Porter’s Five Forces Analysis illustrates the power of buyers and suppliers operating in the industry.

• The quantitative analysis of the global Customer Information System (CIS) market share from 2018 to 2026 is provided to determine the market potential.

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Finally, this report provides market information in the most comprehensive way. The structure of the report has been maintained to provide maximum business value. It provides critical information on market dynamics and will enable strategic decision making for existing market players as well as for those who wish to enter the market.

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2. Customer Data Platforms Market

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