HCMC is always striving to speed up the reform of administrative procedures and solve problems to achieve the greatest satisfaction of businesses and people. However, the current traditional mode of administrative procedures cannot meet the demand of the increasing amount of work. Therefore, the city has set a requirement for modernization of administrative procedure to improve public administrative services.
In addition, the city plans to operate the administration on the digital platform by 2025. All administrative procedures at all levels, receipt and resolution of problems and suggestions from residents and businesses will be implemented on the digital platform.
Therefore, the launch of the information system to manage administrative procedures in Ho Chi Minh City is a very important preparatory step to create connection and practical implementation of work.
Lam Dinh Thang, director of the municipal information and communications department, said the information system is designed for 2,200 officials and nine million people to use and process 17 million records a year. The system will create an administrative service bringing many benefits to citizens, businesses and municipal authorities.
By the end of this year, the information system for processing administrative procedures will establish 100% eligible administrative procedures to help cadres and civil servants receive and process documents and provide 452 public administrative services online.