Helping others comes naturally to Hospital Information System Manager – Niagara Health News, Updates & Publications | Niagara Health System


Tracy Gilbert

Tracy Gilbert grew up with a clear understanding of what it means to be compassionate, warm and caring.

Growing up in Southport, England, she discovered a passion for helping others watch and learn from her mother, who was a dedicated community nurse.

Now Project Manager for the construction of Niagara Health’s new hospital information system, Tracy has made a career out of her mother’s legacy. She helps people, makes things better for patients, and does her part to improve health care in our community.

While you won’t find Tracy at the bedside or caring for sick people, she is working hard to develop new technology that will benefit patient care and improve experiences for clinicians, patients and families.

“Doing what I can to help patients achieve better outcomes and have better experiences with our healthcare system is my number one goal,” says Tracy. “Most people don’t want to be in hospital, but our new technology will make visits here simple and seamless, helping to reduce stress and anxiety and improving everyone’s experience.”

Prior to joining Niagara Health, Tracy worked with Trillium Health Partners and the University Health Network to design and build their new hospital information systems – both with great success.

Patients at hospitals with new systems like these can register online before they arrive, view test results from their mobile device, receive text reminders, and more. When these patients visit the hospital, all of their important health information is available to their care team and no time is wasted searching through paper records or asking questions they have already answered.

“Technology has the power to change the experience of our patients when they access healthcare services with us,” says Tracy. “A modern system will not only make the experience safer for patients by providing easy access to things like drug allergies, but it will also improve communication and allow patients to have easy access to their own records and health resources. The new system will really make things better for patients.

Tracy’s interest in helping others doesn’t end with her day job. At the start of the pandemic, she volunteered at long-term care homes to support exhausted and overworked staff. She joined a “COVID supper club” and helped by feeding and helping residents with their meal times.

“It was really important to be part of the pandemic response, even on a small scale,” she says. “Especially being in a hospital setting and seeing how much the pandemic has impacted our healthcare teams; I felt I had to do my part and participate. »

On the other side of the pond, mom was very proud.

Working in a long-term care home wasn’t all that unfamiliar to Tracy. As a teenager, she worked part-time as a carer in a nursing home in England.

“My mom gave me the job and it really wasn’t easy,” Tracy says. “But that’s where I first learned to help patients and want to do my part to make sure they had the best possible experience.

“I remember looking at my mother and seeing how compassionate she was. She worked so hard and rolled up her sleeves to do whatever needed to be done. I think watching her and learning from her really influenced the way I worked and why I turned to a career in healthcare.

Tracy focuses on how Niagara Health’s new Hospital Information System can help improve experiences for patients, families and clinicians as well.

“We must always remember that we are all here to do what we do for patients and their families,” she says. “We will work closely with Niagara Health staff and physicians to create a system that provides immense benefits to our patients and our organization.”

Niagara Health’s new hospital information system is expected to launch in the spring of 2024.


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