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LOS ANGELES, November 16, 2021 / PRNewswire-PRWeb / – Enterprises are moving from reactive IT operations to proactive IT operations (ITOps) by leveraging intelligent automation to reduce unplanned IT downtime due to operational complexity. The need for intelligent systems has never been greater to prevent potential problems through AI-driven tasks such as automated remediation and preventive maintenance. In fact, around 60% of IT operations management contracts use some kind of artificial intelligence.
These trends, and more, are covered in our 2021-2022 RadarView ™ smart ITOps services. The report is a comprehensive study of intelligent ITOps services including key trends, analysis and close examination of market leaders, innovators, disruptors, and challengers.
We assessed 45 service providers in three dimensions: maturity of practices, ecosystem of partners, and investment and innovations. Out of these 45 suppliers, we have identified 24 that have brought the most value to the market over the past 12 months.
The report recognizes service providers in four categories:
- Leaders: Accenture, Capgemini, HCL, IBM, Infosys, TCS and Wipro
- Innovators: Atos, Cognizant, DXC, LTI, Microland, NTT DATA and Tech Mahindra
- Disruptors: Hexaware, Mindtree, Mphasis, Softtek and Zensar
- Challengers: CGI, CSS Corp, Coforge, UST and Virtusa
Anupam Govil, Partner and Head of Digital Practice at Avasant, congratulated the winners, noting: “Increasing costs and operational complexity are accelerating the adoption of automation in ITOps. Service providers are increasing investments in self-healing standalone business as part of a move to AIOps platforms. . ”
Some of the findings of the full report are as follows:
1. Proprietary vendor platforms drive rapid adoption of intelligent ITOps.
- About 45% to 50% of ITOps contracts rely on proprietary tools and platforms from service providers. As a result, around 40% of their smart ITOps investments are allocated to asset development, including new platforms and solution accelerators, intellectual property, patents, and industry-specific assets.
- This is leading to rapid industrialization of advanced intelligent automation solutions, including non-contact / low-contact / self-service solutions, site reliability services, and self-repair platforms.
2. Managing niche IT functions in an as-a-service model is the fastest growing area.
- While infrastructure as a service is the most commonly adopted service model, attributing 41% of the share of intelligent ITOps projects, SaaS accounts for 15% and is growing faster with an annual growth rate of 58%.
- Over the past 12 months, niche SaaS models such as Workplace as a Service, Decarbonization as a Service and AIOps as a Service have emerged.
3. Progressive businesses are moving from AIOps to NoOps.
- Currently, less than 10% of IT operations in a corporate environment are stand-alone. However, this figure is expected to grow to 30-40% over the next three to four years, as the company’s IT infrastructure evolves with end-to-end infrastructure visibility and seamless management of hybrid environments and multicloud.
- Enterprises design extreme and autonomous IT infrastructure (NoOps) by investing in hybrid multicloud observability, contactless monitoring and resolution, and infrastructure as code.
- While most companies still invest in AIOps, progressive companies see NoOps as the final destination.
“IT operations failures are increasing at an alarming rate,” said Chandrika Dutt, research manager at Avasant. “Adoption of AIOps for contactless infrastructure management is accelerated, enabling businesses to quickly identify and resolve issues in real time.”
The full report also features detailed RadarView profiles of the 24 platform vendors, along with their solutions, offerings, and experience to help businesses on their ITOps journeys.
This research byte is a brief overview of the ITOps 2021-2022 RadarView ™ intelligent services.
Swapnil Bhatnagar, Avasant, +1 310 643 3030, [email protected]