A nonprofit charity in Guernsey has commissioned a new information system for sexual health services from Inform Health.
Choices, the leading provider of contraception and sexual health services in Guernsey, went live with this new system in December 2021 and it was defined, customized and tested within eight weeks.
When the charity withdrew its historic IT contract in April 2021, it seized the opportunity to build one around its own demands. He wanted to ensure that staff had quick access to up-to-date patient data; the ability to improve the patient experience; and a mechanism that could automate and streamline processes such as notification and communication of results.
It was also important that the new system was scalable, with the ability to provide increased autonomy to patients, and could help reduce pressure on services through its functionality.
Fiona Hardy, Service Manager at Choices, said: “The advantage of our Inform system is the flexibility of the configuration. By working closely with the Inform project team, albeit entirely remotely due to the pandemic, we have created something that not only meets our current needs but, through the shared Inform framework, enables us to easily extend our offer to patients as our service evolves.
“This implementation represents the start of a whole new way of providing sexual health and contraceptive services to the people of Guernsey; where technology, process automation and access to quality data facilitate a more holistic approach to patient care, lighten the administrative burden on staff to enable us to optimize service delivery and provide us with the information we need. we need to assess performance and target delivery.
Choices’ new system is able to manage online reservations, postal STI testing kits and automatic check-in kiosks in clinics, making it highly functional and also allowing staff to spend more time with patients. patients. The risks of human error have also been minimized, and automating manual tasks – such as sending text messages to inform patients of the results – will improve the effectiveness of the association.
Inform Health was – for the first time – invited to integrate its health information system with a separate billing platform.
Sue Bunn, Commercial Director of Inform Health, added: “Keeping patients at the heart of this project was second nature as all parties share the core value of standing up for patient safety and the patient experience above all else. With this shared vision and thanks to an exceptional partnership, we have succeeded in developing, testing and implementing a tailor-made system that integrates perfectly with Total Solutions Group, the “Medibooks” invoicing platform, in record time. “
Choices is not the only organization improving its sexual health services with Inform Health technology. Earlier this year, Cumbria Sexual Health Service expanded its use of the Inform Health platform to offer patients online reservation and postal self-test kits. In July of this year, Solent NHS Trust commissioned an Inform Health personal health record system to facilitate an integrated approach to remote delivery of sexual health services.