TAMIU’s Information Technology Office will introduce an extensive new helpdesk this spring


In the spring semester, the Office of Information Technology at Texas A&M International University (TAMIU OIT) will introduce a new help desk in Dr. Billy F. Cowart Hall, designed to provide a large, elegant, and user-friendly experience. to people on campus.

The ILO Helpdesk, currently located in the Sue and Radcliffe Killam Library, will move to its new premises on the first floor of Dr. Billy F. Cowart Hall in February, said Miguel Munoa, Associate Vice President of TAMIU for information technology.

The new help desk will include a spacious waiting area for students, faculty and staff and will meet the increased need for services and support, Munoa explained.

“Based on the growing need for services and support, Cowart Hall has offered additional space to provide a better overall experience for our students, faculty and staff,” he said, “Accessibility to staff and services The help desk will improve as the help desk is located on the first floor of Cowart Hall and has a direct entrance from outside the building.”

Instead of a single continuous walk-in counter, the new Help Desk’s workstations will be spread throughout the room and spaced out, Munoa said.

“This will allow for better social distancing and a more personalized experience, as well as greater privacy for users,” he said.

Workstations will be set up at counter height and have ample space, so users can set their devices down and work comfortably with help desk staff to resolve any issues they may have, said Munoa.

“The Support Zone will be staffed and equipped with all the necessary tools and resources to quickly address, diagnose and resolve most issues that our users will need assistance with,” he said. “The space will also incorporate digital signage that will provide faculty and staff with timely updates, news and information.”

Shortly after the opening of the help desk, the ILO will introduce an online registration and waiting list system that will allow visitors to easily schedule appointments via their phone or an iPad, which will be located at the entrance of the building, Munoa said.

“When the student’s faculty member arrives, they will see their name and position online to be served,” he said. “The organization and layout of the new space has been designed to provide an enhanced customer service experience.”

For more information, please contact Munoa at 956.326.2301, email [email protected], or visit the offices located in the Sue and Radcliffe Killam Library, room 255D.

TAMIU Spring 2022 enrollment is ongoing. Classes begin Tuesday, January 18, 2022. Late registration ends Monday, January 24, 2022. To learn more about TAMIU’s registration processes, visit the dedicated registration center at https://go.tamiu. edu/registration.

University offices will close on a state-sanctioned holiday at noon on Thursday, December 23, 2021. University offices will reopen at 8:00 a.m. on Monday, January 3, 2022. In case of emergency, please contact University Police at 956.326.2100.


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